XPRO PLATFORM

One Platform for Every Customer Conversation.

Bring your enquiries, customer messages, bookings, sales pipeline, follow-up and reporting into one connected workspace—so your team always knows what is happening and what needs to happen next.

CRM & Pipelines
Inbox & Messaging
Bookings & Automation
Reporting & Reviews
X
XPRO Connect Customer Workspace
Live Workspace
BUSINESS OVERVIEW

Good morning, your business is moving.

New Enquiries 24 ↑ 12% this week
Open Opportunities 18 A$18.4k pipeline
Bookings 7 3 today
Follow-Ups 36 Automated
Sales Pipeline Active opportunities
View all
New Lead 4
Sarah Mitchell Website enquiry A$1,200
Daniel Lee Facebook lead A$890
Contacted 3
Tom Carter Call completed A$2,400
Ava Williams SMS follow-up A$1,650
Booked 2
Michael Chen System Review Tomorrow 10:30
Won 5
Business Sure Platform Setup Won ✓
Conversations Recent customer activity
8 unread
SM
Sarah Mitchell

Hi, I'd like to book a consultation...

2m
TC
Tom Carter

Thanks, I'll confirm the booking today.

18m
AW
Ava Williams

Facebook enquiry received.

42m
Automation New Lead Follow-Up
Active
Next Booking Today · 2:30 PM
View
Reviews 4.9 / 5
View
Example XPRO workspace shown for illustration.
ONE CONNECTED CUSTOMER JOURNEY

Bring Every Enquiry Into One Clear System.

Customers can contact your business from multiple channels. XPRO brings those enquiries together, helps your team respond, and keeps every opportunity moving toward the next step.

Website Forms & enquiries
Phone Calls Calls & missed calls
f
Facebook Messages & lead ads
Instagram Social enquiries
Email Customer communication
SMS
SMS Text conversations
X
XPRO Connect
01
Capture Every enquiry enters one system.
02
Assign Send leads to the right team member.
03
Respond Reply quickly across connected channels.
04
Book Move qualified leads into appointments.
05
Follow Up Automate reminders and nurture.
06
Convert & Retain Track results and build repeat business.
One customer record Keep conversations, bookings and activity together.
One clear owner Know who is responsible for every enquiry.
One next step Keep leads moving without relying on memory.
CORE PLATFORM MODULES

Everything Your Team Needs to Manage the Customer Journey.

XPRO brings the essential parts of customer management, communication, booking and follow-up into one connected workspace.

01

CRM & Contacts

Keep customer details, notes, conversations, activity and opportunities together in one organised record.

  • Central customer database
  • Contact history & notes
  • Tags & segmentation
  • Custom fields
02

Conversations

Bring email, SMS, calls and connected customer messages into one place so your team can respond more clearly.

  • Connected inbox
  • Email & SMS
  • Call history
  • Conversation ownership
03

Sales Pipeline

See where every opportunity sits, who owns it and what needs to happen next.

  • Visual opportunity stages
  • Lead ownership
  • Deal values
  • Pipeline visibility
04

Bookings & Calendars

Let customers book available times while XPRO handles confirmations, reminders and appointment workflows.

  • Online booking calendars
  • Email & SMS reminders
  • Calendar availability
  • Appointment workflows
06

Reviews & Reporting

Track activity, understand performance and automate customer review requests after completed service.

  • Review request workflows
  • Lead & booking reporting
  • Pipeline performance
  • Customer activity insights
CORE PLATFORM MODULES

Everything Your Team Needs to Manage the Customer Journey.

XPRO brings the essential parts of customer management, communication, booking and follow-up into one connected workspace.

01

CRM & Contacts

Keep customer details, notes, conversations, activity and opportunities together in one organised record.

  • Central customer database
  • Contact history & notes
  • Tags & segmentation
  • Custom fields
02

Conversations

Bring email, SMS, calls and connected customer messages into one place so your team can respond more clearly.

  • Connected inbox
  • Email & SMS
  • Call history
  • Conversation ownership
03

Sales Pipeline

See where every opportunity sits, who owns it and what needs to happen next.

  • Visual opportunity stages
  • Lead ownership
  • Deal values
  • Pipeline visibility
04

Bookings & Calendars

Let customers book available times while XPRO handles confirmations, reminders and appointment workflows.

  • Online booking calendars
  • Email & SMS reminders
  • Calendar availability
  • Appointment workflows
06

Reviews & Reporting

Track activity, understand performance and automate customer review requests after completed service.

  • Review request workflows
  • Lead & booking reporting
  • Pipeline performance
  • Customer activity insights
THE CUSTOMER JOURNEY

From First Enquiry to Long-Term Customer.

XPRO keeps every stage connected so your team can respond faster, move opportunities forward and continue building customer relationships after the sale.

01

Capture

Bring website forms, calls, social leads, messages and other enquiries into one system.

  • Website forms
  • Phone enquiries
  • Social leads
  • Email & SMS
02

Respond

Reply quickly, assign the right team member and keep the conversation connected.

  • Connected inbox
  • Lead assignment
  • Email & SMS replies
  • Missed-call text back
03

Book

Turn qualified enquiries into confirmed appointments with booking links and automated reminders.

  • Online calendars
  • Availability
  • Confirmations
  • Appointment reminders
04

Convert

Track every opportunity, automate follow-up and keep the next step visible to your team.

  • Sales pipeline
  • Quote follow-up
  • Opportunity stages
  • Internal tasks
05

Retain

Stay connected after the sale with reviews, re-engagement and ongoing customer communication.

  • Review requests
  • Re-engagement
  • Email campaigns
  • Customer history
PRACTICAL AUTOMATION

Automate the Follow-Up Your Team Shouldn’t Have to Remember.

XPRO can trigger timely replies, reminders, tasks and customer communication based on what actually happens in your business.

ACTIVE

Missed Call Text Back

If a customer calls and nobody answers, XPRO can automatically send a text message so the enquiry is not left waiting.

Missed Call SMS Sent Lead Created
ACTIVE

Appointment Reminders

Send confirmation messages and scheduled reminders before an appointment to reduce forgotten or missed bookings.

Booking Reminder Appointment
ACTIVE

Quote Follow-Up

When a quote has been sent but no decision has been made, XPRO can schedule follow-up so opportunities do not quietly disappear.

Quote Sent Wait Follow-Up
ACTIVE

Review Requests

After a completed service, automatically invite the customer to leave feedback instead of relying on staff to remember.

Job Complete Review Request Feedback
ACTIVE

Customer Re-Engagement

Reach out to past customers after a chosen period with relevant reminders, offers or service follow-up.

Past Customer Campaign Return Visit
EXAMPLE WORKFLOW

A New Website Enquiry Comes In.

XPRO can handle the first steps automatically while keeping your team informed and the customer moving forward.

01 Lead Captured Website form submitted
02 Instant Reply Email or SMS sent
03 Team Assigned Owner notified
04 Follow-Up Next action scheduled
Automation should support your team, not replace the human relationship. We configure workflows around how your business actually operates.
Discuss My Automations
BUILT AROUND REAL BUSINESS WORKFLOWS

Flexible Enough for Different Businesses. Structured Enough to Keep Teams Moving.

XPRO can be configured around the way your business receives enquiries, manages customers, books work and follows up opportunities.

Professional Services

Create a clearer process from first enquiry through consultation, proposal, follow-up and ongoing client communication.

Common Challenge Important client communication is spread across multiple systems.
  • Consultation bookings
  • Client pipelines
  • Email & SMS follow-up
  • Internal notifications
  • Customer history
Enquiry → Consult → Proposal → Client → Retain

Automotive

Manage vehicle enquiries, customer conversations, appointments and sales opportunities from one connected customer record.

Common Challenge Sales enquiries can be lost between calls, messages and follow-up.
  • Lead source tracking
  • Sales opportunity pipeline
  • Test-drive bookings
  • Follow-up automation
  • Review campaigns
Lead → Contact → Appointment → Sale → Follow-Up
READY TO SEE XPRO IN YOUR BUSINESS?

See Where Your Customer Journey Could Work Better.

Book a free 15-minute system review and we’ll look at how enquiries, conversations, bookings and follow-up currently move through your business.

No obligation
Australian-based support
Built around your workflow
YOUR CONNECTED SYSTEM
01 Capture Every enquiry
02 Respond From one inbox
03 Book Appointments
04 Convert Track opportunities
05 Retain Reviews & follow-up
One customer record. One connected workflow.