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XPRO INDUSTRIES

Systems Built Around How Your Business Actually Works.

Different industries have different enquiry flows, booking processes, sales cycles and follow-up needs. XPRO builds the customer journey around the way your business operates.

Book a Free System Review → Explore Industries
✓ Tradies & Home Services
✓ Professional Services
✓ Automotive
✓ CRM + Automation + Follow-Up
INDUSTRY WORKFLOWS
T
TRADIES & HOME SERVICES Quote Enquiries & Job Follow-Up Search → Quote Form → CRM → Follow-Up → Job
Connected
P
PROFESSIONAL SERVICES Consultation & Client Journey Service Page → Qualification → Booking → Proposal
Connected
A
AUTOMOTIVE Vehicle Leads & Sales Pipeline Ad → Enquiry → Pipeline → Appointment → Sale
Connected
X
XPRO CONNECT One System Behind Every Customer Journey
Example industry workflows shown for illustration.
INDUSTRY SOLUTIONS

One Platform. Different Customer Journeys.

XPRO adapts to the way different businesses generate enquiries, manage conversations, book appointments, follow up and convert customers.

T
TRADIES & HOME SERVICES

Turn More Enquiries Into Booked Jobs.

Bring quote requests, missed calls and website enquiries into one workflow so your team can respond faster and follow up consistently.

COMMON CHALLENGES
✓ Missed calls become lost opportunities
✓ Quote requests arrive through different channels
✓ Follow-up depends on someone remembering
01 Enquiry Call / Form / Ad
→
02 Quote Lead captured
→
03 Follow-Up SMS + team
→
04 Job Customer booked
Explore Tradies & Home Services →
P
PROFESSIONAL SERVICES

Make It Easier to Qualify and Book Clients.

Guide prospects from service information through qualification, consultation booking and ongoing follow-up.

COMMON CHALLENGES
✓ Too much back-and-forth before a consultation
✓ Enquiries lack the information your team needs
✓ Leads become difficult to track over longer sales cycles
01 Discover Service page
→
02 Qualify Client details
→
03 Book Consultation
→
04 Convert Proposal / client
Explore Professional Services →
A
AUTOMOTIVE

Keep Every Vehicle Lead Moving Through the Pipeline.

Capture vehicle enquiries, assign sales opportunities and make test-drive or follow-up activity easier to manage.

COMMON CHALLENGES
✓ Leads come from multiple listing and advertising sources
✓ Salespeople need clear ownership of each enquiry
✓ Follow-up becomes inconsistent after first contact
01 Interest Ad / listing
→
02 Enquiry Lead captured
→
03 Appointment Call / test drive
→
04 Sale Pipeline managed
Explore Automotive →
X
Same XPRO platform. Different workflow for each business. CRM, conversations, bookings, automation and reporting can be configured around your actual customer journey.
Review My Customer Journey →
TRADIES & HOME SERVICES

Keep Every Quote Enquiry Moving Toward a Booked Job.

Tradies often lose opportunities because enquiries come through calls, forms, Facebook and messages at different times. XPRO helps bring those enquiries into one clear workflow.

✓ Capture missed calls and website enquiries
✓ Organise quote requests in one pipeline
✓ Automate acknowledgements and reminders
✓ Follow up quotes that have gone quiet
✓ Request reviews after completed jobs
Review My Tradie Workflow →
EXAMPLE TRADIE CUSTOMER JOURNEY
01
ENQUIRY Missed Call or Quote Request Phone, website, Google or social
Captured
02
CRM Customer Record Created Lead source and enquiry details stored
Organised
03
PIPELINE Quote Opportunity Assigned Clear owner and next action
Active
04
FOLLOW-UP SMS, Email or Team Reminder Keep the quote moving
Automated
05
JOB Customer Books the Work Opportunity moves to won
Booked
06
REPUTATION Review Request Sent Continue the customer journey after the job
Complete
Example workflow shown for illustration.
☎
MISSED CALLS Respond Even When You Can't Answer Missed-call workflows can help acknowledge an enquiry quickly and capture the opportunity for follow-up.
Q
QUOTES Keep Open Quotes Visible Use pipeline stages and reminders so outstanding quotes do not disappear into inboxes or spreadsheets.
★
REVIEWS Follow Up After the Job Trigger review requests at the right point in the customer journey after work has been completed.
EXAMPLE PROFESSIONAL SERVICES JOURNEY
01
DISCOVERY Client Visits a Service Page Clear information builds trust and intent
Interested
02
QUALIFICATION Key Information Is Collected Service need, timing and contact details
Qualified
03
BOOKING Consultation Is Scheduled Customer selects an available time
Booked
04
CONSULTATION Team Reviews the Opportunity Conversation and notes stay with the client record
Active
05
PROPOSAL Proposal or Next Step Is Sent Opportunity remains visible in the pipeline
Pending
06
FOLLOW-UP Lead Is Nurtured Until a Decision Email, SMS and team reminders keep momentum
Managed
Example workflow shown for illustration.
PROFESSIONAL SERVICES

Make the Path From Enquiry to Client More Structured.

Professional services often involve longer decision cycles and more information before a client is ready to proceed. XPRO helps organise that journey from first enquiry through consultation and follow-up.

✓ Qualify enquiries before consultations
✓ Let prospects book available consultation times
✓ Keep conversations and notes with the client record
✓ Track proposals and opportunities in the pipeline
✓ Automate reminders and longer-term follow-up
Review My Client Journey →
Q
QUALIFICATION Collect Better Information Up Front Ask the right questions before the first consultation so your team has more context when the conversation begins.
C
CALENDAR Reduce Booking Back-and-Forth Let suitable prospects select a consultation time while confirmations and reminders run automatically.
P
PIPELINE Keep Every Opportunity Visible Track the journey from initial consultation through proposal, decision and client onboarding.
AUTOMOTIVE

Keep Every Vehicle Enquiry Moving Through the Sales Pipeline.

Automotive leads often come from multiple ads, listings, calls and online forms. XPRO helps capture each enquiry, assign ownership and keep the next sales action visible.

✓ Capture vehicle enquiries from multiple sources
✓ Assign each lead to the right salesperson
✓ Track calls, test drives and follow-up
✓ Keep opportunities visible in a sales pipeline
✓ Re-engage leads that have gone quiet
Review My Automotive Workflow →
EXAMPLE AUTOMOTIVE SALES JOURNEY
X
Automotive Pipeline Example vehicle lead journey
Active
CAR
NEW VEHICLE ENQUIRY 2026 Vehicle Campaign Lead Source: Google Ads · Enquiry received 10:42 AM
New Lead
Sales Pipeline One clear next step for every lead
Opportunity
01
ENQUIRY Lead Captured Vehicle + customer details stored
Complete
02
ASSIGNMENT Salesperson Assigned Clear ownership of the opportunity
Assigned
03
CONTACT Sales Conversation Started Call, SMS or email follow-up
Active
04
APPOINTMENT Test Drive Booked Calendar + confirmation + reminder
Next
05
FOLLOW-UP Decision Follow-Up Keep the opportunity moving after the visit
Pending
06
SALE Opportunity Closed Customer journey continues after the sale
Outcome
Example workflow shown for illustration.
L
LEAD SOURCES Know Where Each Enquiry Came From Capture source information from campaigns, website forms and other lead channels.
S
SALES OWNERSHIP Give Every Lead a Clear Owner Assign opportunities to salespeople and keep the next action visible to the team.
F
FOLLOW-UP Stay in Contact After the Test Drive Use reminders and automated messaging to reduce leads disappearing after the first conversation.
WHY INDUSTRY-SPECIFIC SYSTEMS MATTER

The Platform Can Be the Same. The Workflow Shouldn’t Be.

A tradie quote request, a professional consultation and a vehicle enquiry are different customer journeys. XPRO configures the process around the way your business actually sells and serves customers.

T
TRADIES

Quote & Job Workflow

Customers want a quick response, clear quote process and confidence that someone will follow up.

Enquiry → Quote → Follow-Up → Job → Review
  • Missed-call response
  • Quote pipeline
  • Job follow-up
  • Review requests
P
PROFESSIONAL SERVICES

Consultation & Client Workflow

Prospects often need information, qualification and multiple conversations before making a decision.

Enquiry → Qualify → Book → Proposal → Client
  • Qualification forms
  • Consultation calendars
  • Proposal tracking
  • Longer-term nurture
A
AUTOMOTIVE

Vehicle Lead & Sales Workflow

Vehicle leads need clear ownership, fast contact and visible follow-up through the sales process.

Lead → Assign → Contact → Test Drive → Sale
  • Lead source tracking
  • Salesperson assignment
  • Test-drive booking
  • Sales follow-up
ONE XPRO PLATFORM

Different Journeys. One Connected System.

CRM, conversations, calendars, pipelines, automation and reporting can all be configured around the workflow your team actually needs.

01 Capture Every enquiry
→
02 Organise CRM + pipeline
→
03 Automate Follow-up
→
04 Convert Next action
→
05 Retain Customer journey
✓
Your workflow should match your business—not the other way around. XPRO can be configured around your enquiry flow, sales process and customer journey.
Review My Workflow →
YOUR INDUSTRY. YOUR WORKFLOW.

Build a Customer Journey Around the Way You Actually Work.

Book a free 15-minute system review and we’ll look at how enquiries, bookings, sales follow-up and customer communication currently work in your business—then identify where XPRO could connect the process.

Book a Free System Review → Explore XPRO Platform
✓ No obligation
✓ Australian-based support
✓ Configured around your workflow
ONE PLATFORM. DIFFERENT WORKFLOWS.
T
TRADIES & HOME SERVICES Quote → Job → Review
↓
P
PROFESSIONAL SERVICES Consultation → Proposal → Client
↓
A
AUTOMOTIVE Lead → Test Drive → Sale
X
XPRO CONNECT CRM + Automation + Follow-Up One connected system behind the journey