1. Introduction
XPRO Connect ("XPRO", "we", "us" or "our") respects your privacy and is committed to handling personal information responsibly.
This Privacy Policy applies to information collected through our website, enquiry forms, booking systems, customer communications and services provided by XPRO.
Where applicable, we aim to handle personal information consistently with Australian privacy requirements.
2. Information We Collect
Depending on how you interact with XPRO, we may collect information including:
- Name and contact details.
- Email address and telephone number.
- Business name and business information.
- Information submitted through website forms.
- Appointment and booking information.
- Communications with our team.
- Service and account information.
- Website usage and device information.
- IP address, browser information and technical data.
- Information reasonably required to deliver our services.
We generally do not seek to collect sensitive personal information unless it is reasonably necessary and permitted by law.
3. How We Use Your Information
We may use personal information to:
- Respond to enquiries and requests.
- Arrange consultations and system reviews.
- Provide and manage XPRO services.
- Configure customer systems and workflows.
- Provide customer support.
- Manage billing and administration.
- Improve our website, systems and services.
- Communicate service updates.
- Send marketing communications where permitted.
- Protect our systems and prevent misuse.
- Meet legal and regulatory obligations.
4. How Information Is Collected
Information may be collected directly from you when you:
- Submit an enquiry form.
- Book an appointment.
- Contact us by phone, email, SMS or online messaging.
- Purchase or use our services.
- Interact with our website or marketing campaigns.
We may also receive information from service providers, advertising platforms, referral sources or integrated business systems where permitted.
5. Sharing and Disclosure of Information
We do not sell personal information.
We may share information with trusted service providers where reasonably necessary to operate our business or deliver services.
This may include providers involved in:
- Website hosting.
- CRM and customer management systems.
- Email and SMS communication.
- Telephone and messaging services.
- Appointment scheduling.
- Payment processing.
- Analytics and reporting.
- Advertising and marketing.
- Professional advisory services.
We may also disclose information where required or authorised by law.
6. Third-Party Service Providers
XPRO uses third-party technology providers to operate parts of our services. Information may therefore be processed or stored through systems operated by these providers.
Some providers may store or process information outside Australia. Where this occurs, we take reasonable steps appropriate to the circumstances when selecting and managing service providers.
8. Marketing Communications
Where permitted, we may send information about XPRO services, updates or relevant business solutions.
You can unsubscribe from marketing communications using the unsubscribe option provided in the communication or by contacting us.
Administrative and service-related communications may still be sent where necessary to provide a service you have requested.
9. Data Security
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
No internet-based system can be guaranteed to be completely secure. You should also take reasonable steps to protect passwords, devices and account credentials.
10. Access and Correction
You may contact us to request access to personal information we hold about you or to request correction of information that is inaccurate, incomplete or out of date.
We may need to verify your identity before processing certain requests.
11. Data Retention
We retain personal information for as long as reasonably necessary for the purposes for which it was collected, to provide services, maintain business records and meet legal obligations.
Information that is no longer reasonably required may be deleted, de-identified or securely archived where appropriate.
12. External Websites and Links
Our website may contain links to external websites or third-party services. XPRO is not responsible for the privacy practices or content of third-party websites.
We recommend reviewing the privacy policies of any external service you use.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, technology or legal obligations.
The current version will be published on this page with the date of the latest update.
14. Contact Us
If you have questions about this Privacy Policy or how XPRO handles personal information, please contact us through our website.
Contact XPRO →