Terms & Conditions

1. About These Terms

These Terms & Conditions ("Terms") apply to the use of the XPRO Connect website and, unless separate written terms apply, services provided by XPRO Connect ("XPRO", "we", "us" or "our").

By accessing our website or engaging our services, you agree to comply with these Terms.

2. Our Services

XPRO provides business systems and related services which may include:

• CRM and customer management systems.
• Automation and customer follow-up systems.
• Appointment and booking systems.
• Website and funnel development.
• Marketing and growth services.
• System configuration and implementation.
• Business technology support.

The exact scope of services provided to a customer may be set out in a proposal, order, service agreement or other written confirmation.

3. Quotes, Proposals and Scope

Pricing, project scope, inclusions and deliverables may be provided through a quote, proposal, order form or written agreement.

Additional work outside an agreed scope may require additional fees and approval before work is undertaken.

4. Fees and Payment

Customers are responsible for paying fees in accordance with the pricing and payment terms agreed at the time of purchase or engagement.

Depending on the service, fees may include:

• Monthly subscription fees.
• Setup or implementation fees.
• Project fees.
• Advertising or campaign management fees.
• Usage-based charges.
• Third-party service charges.

Usage-based services such as SMS, telephone services, email delivery or other third-party services may incur additional charges.

5. Third-Party Services

XPRO services may integrate with or rely on third-party software, platforms and service providers.

These providers may have their own terms, pricing, availability requirements and policies.

XPRO is not responsible for outages, changes, discontinuation or actions of independent third-party providers outside our reasonable control.

6. Customer Responsibilities

Customers are responsible for:

• Providing accurate information.
• Providing required access and approvals.
• Keeping account credentials secure.
• Using systems lawfully and responsibly.
• Reviewing and approving content where required.
• Maintaining appropriate records and permissions.
• Complying with applicable laws relevant to their business.

7. Marketing and Business Results

XPRO may provide systems, marketing services and business tools intended to improve customer management and business processes.

However, business, marketing, advertising, search ranking, sales and revenue results can vary and are not guaranteed.

Examples, case studies and illustrations shown on our website should not be interpreted as a guarantee that every customer will achieve the same outcome.

8. Intellectual Property

Unless otherwise agreed, content, branding, designs, templates, documentation and materials created or owned by XPRO remain protected by applicable intellectual property laws.

Customer-owned content, trademarks and materials remain the property of the customer or their respective owner.

Ownership and licence rights for custom project work may also be governed by the relevant proposal or agreement.

9. Website Use

You must not use the XPRO website to:

• Engage in unlawful activity.
• Attempt unauthorised access to our systems.
• Introduce malicious software or harmful code.
• Interfere with website operation or security.
• Misrepresent your identity or authority.
• Copy or exploit protected content without permission.

10. Availability and Changes

We may update, modify or improve our website, systems or services from time to time.

We do not guarantee uninterrupted availability of every website feature, software integration or third-party service.

11. Cancellation and Service Changes

Cancellation rights, notice periods and any applicable fees depend on the service, subscription or agreement entered into with XPRO.

Where separate written cancellation terms apply, those terms take priority over this general section.

Nothing in these Terms is intended to exclude rights that cannot lawfully be excluded under applicable Australian consumer law.

12. Limitation of Liability

To the extent permitted by law, XPRO is not responsible for indirect, incidental or consequential loss arising from the use of our website or services.

Nothing in these Terms excludes or limits any guarantee, condition, warranty, right or remedy that cannot legally be excluded or limited.

13. Privacy

Personal information is handled in accordance with our Privacy Policy.

14. Changes to These Terms

We may update these Terms from time to time.

The latest version will be published on this page together with the date of the most recent update.

15. Governing Law

These Terms are governed by the laws applicable in South Australia, Australia, unless another jurisdiction is required by law or agreed in writing.

16. Contact Us

If you have questions about these Terms or an XPRO service, please contact us.